Subscribe to Human-Touch Support
It's not because it's human touch support that we cannot leverage tech, automation, and AI to help customers. Humans will always be in the loop at each critical point in the process. Choose from our predefined plans or customize a solution that fits your unique needs.
Our Engagement Process
From discovery to delivery—here's how we partner with you for success.
Discovery Meeting
We introduce our Human Touch Support as a Service and understand your needs through an in-depth discovery session.
Clarification & SOW
We clarify your service requirements and send a Statement of Work containing all service types and rules of engagement.
Onboarding Process
TraDuotech team shadows your operations for 2-3 weeks (2-3 hours/day), learning your products, services, and communication systems.
Service Delivery
We take full ownership or integrate with your team, delivering human-touch support with technology assistance where it makes sense.
SaaS BtoB Inbox Management
We take full ownership of your inbox and ticket management. Includes email categorization, SLA compliance, knowledge base documentation, and support in European languages (French, German).
- 0-100 tickets per month
- Guaranteed response within 24 hours, Monday through Friday
- Customized escalation protocol tailored to your needs
- Shared secure channel for seamless communication
- Comprehensive internal process documentation
- One or more dedicated Support Consultants ensuring continuous coverage during holidays and absences
- Schedule meetings at your convenience or collaborate independently—we align with what works for you
- Support on any CRM system of your choice
- Email categorization and P1 Priority SLA included
- Knowledge base documentation
- European languages support (French/German)
- 101-200 tickets per month
- Guaranteed response within 24 hours, Monday through Friday
- Customized escalation protocol tailored to your needs
- Shared secure channel for seamless communication
- Comprehensive internal process documentation
- One or more dedicated Support Consultants ensuring continuous coverage during holidays and absences
- Schedule meetings at your convenience or collaborate independently—we align with what works for you
- Support on any CRM system of your choice
- Email categorization and P1 Priority SLA included
- Knowledge base documentation
- European languages support (French/German)
- 201-300 tickets per month
- Guaranteed response within 24 hours, Monday through Friday
- Customized escalation protocol tailored to your needs
- Shared secure channel for seamless communication
- Comprehensive internal process documentation
- One or more dedicated Support Consultants ensuring continuous coverage during holidays and absences
- Schedule meetings at your convenience or collaborate independently—we align with what works for you
- Support on any CRM system of your choice
- Email categorization and P1 Priority SLA included
- Knowledge base documentation
- European languages support (French/German)
300+ Tickets?
For high-volume ticket management, we offer Custom Support with tailored pricing and SLAs. Let's discuss your specific requirements.
Explore Custom SupportCustom SupportSaaS Market Development
We take full ownership of lead generation activities across US, Europe, and Startups. Multilingual SDR support (French, German, English) included. 1 Lead = 1 booked meeting or explicit buying interest.
- 250 calls per month
- 800 emails per month
- 300 follow-ups
- 4-7 leads per month
- €0.95 / $1.00 fixed cost per call
- €25 / $28 per lead (meeting/interest)
- €90 / $100 SQL bonus (firmed lead)
- 500 calls per month
- 1,800 emails per month
- 600 follow-ups
- 10-16 leads per month
- €0.85 / $0.90 fixed cost per call
- €22 / $24 per lead (meeting/interest)
- €80 / $90 SQL bonus (firmed lead)
- 900 calls per month
- 3,200 emails per month
- 1,100 follow-ups
- 18-30 leads per month
- €0.75 / $0.80 fixed cost per call
- €18 / $20 per lead (meeting/interest)
- €70 / $75 SQL bonus (firmed lead)
- 1,500-3,000 calls per month
- 6,000+ emails per month
- 2,000+ follow-ups
- 40-60+ leads per month
- €0.60-0.75 fixed cost per call
- €12-18 per lead (meeting/interest)
- €50-70 SQL bonus (firmed lead)
Integrated Support - Custom Pricing
For unique requirements, we offer On Demand Human Touch Support as a Service. Scoping is required to ensure we can price our service accurately. We classify tickets by type (P1/P2/P3/P4), level of difficulty, SLA, and time required.
SaaS Support
Comprehensive SaaS customer support including implementation, post-go-live, and demo support.
Implementation Support
End-to-end implementation support for your digital transformation and ERP projects.
Business Development
Account development, RFI/RFx support, and market assistance for European sales cycles.
French/German Market Support
Market assistance for sales cycles and implementation in French and German-speaking territories.
Post Go-Live Support
Stabilization and ongoing support after your implementation goes live.
Demo Support
Professional demo support to showcase your products and services to prospects.
How Custom Support Works
Fill in our onboarding form linked to TraDuotech Support System, containing your rules of engagement and requirements.
We classify your ticket by service type, priority (P1/P2/P3/P4), level of difficulty, SLA, and time required.
TraDuotech reviews the request and approves, rejects, or triggers further discussions until we agree on scope and price.
A consultant is assigned to your ticket with clear timesheet tracking and deliverables.
Work is completed according to agreed scope and SLA. The ticket is closed upon successful delivery.
An invoice is generated for the closed ticket. At month-end, all invoices are consolidated and sent for settlement.
Why Choose Human-Touch Support?
Industry research shows the measurable impact of professional support outsourcing. Here's what our approach delivers.
Industry data shows professional outsourcing reduces first response time by 40-60% on average.
Companies report 15-25% improvement in customer satisfaction scores within the first quarter.
Cost per ticket typically reduces by 30-40% compared to in-house support operations.
Founders reclaim 15-25 hours weekly, translating to 2-3 additional product features shipped quarterly.
Ticket backlog typically reduces by 70-80% within the first month of professional support implementation.
Successful transitions require 2-3 weeks minimum with documented escalation protocols and knowledge transfer.
Critical Success Factors from Industry Research
Companies invest 40-60 hours in comprehensive documentation before transitioning support operations.
Documented delineation between Tier 1 and Tier 2/3 issues with escalation rate maintained at 10-15%.
C2-level language proficiency and cultural alignment with customer base delivers highest satisfaction scores.
Regular tracking of KPIs including CSAT, first response time, and resolution rates with robust QA programs.
Ongoing training and feedback loops required—support quality cannot be "set and forget."
Ready to Subscribe?
Whether you need predefined support with full ownership or custom on-demand services, we're here to deliver the human touch that makes the difference. Let's discuss which subscription fits your needs.