Privacy Policy

Last updated: 11/19/2025

1. Introduction

TraDuotech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our human-touch customer support services with EMEA focus.

2. Information We Collect

We collect information that you provide directly to us when inquiring about our customer support services, including:

  • Name and contact information (email, phone number)
  • Company name and business information
  • Communications with us through forms, email, or phone
  • Information about your customer support needs and challenges

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our human-touch customer support services
  • Respond to your inquiries and provide customer support
  • Send you information about our services and updates
  • Analyze usage patterns and improve our website
  • Comply with legal obligations, particularly GDPR and EMEA regulations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our customer support operations
  • Professional advisors and auditors
  • Law enforcement when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption and secure data storage practices, with full compliance for EMEA data protection requirements.

6. Your Rights (GDPR Compliance)

As we operate with a strong EMEA focus, we fully comply with GDPR. If you are in the European Economic Area, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience. See our Cookie Policy for more information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our human-touch customer support services, please contact us at:

Email: hello@traduotech.com
Address: London, United Kingdom