Our Process:
Proven & Transparent.
Our structured 4-phase engagement framework delivers human-touch support excellence with technology assistance where it makes sense. Humans are always in the loop at each critical point. We offer full ownership or integrated collaboration—achieving measurable results in 60-90 days.
Phase 1
Discovery Meeting
We introduce our Human Touch Support as a Service and understand your needs through an in-depth discovery session. This is where we learn about your business, challenges, and specific support requirements.
- In-depth stakeholder interviews
- Current process & pain point analysis
- Support volume & complexity assessment
- Service expectations & success criteria definition
Deliverables
- • Discovery Session Report
- • Needs Assessment Summary
- • Service Recommendations
- • Preliminary Scope Definition
Deliverables
- • Statement of Work (SOW)
- • Service Level Agreements
- • Engagement Guidelines
- • Pricing & Timeline
Phase 2
Clarification & SOW
We clarify your service requirements and send a detailed Statement of Work containing all service types, deliverables, SLAs, and rules of engagement for complete transparency.
- Detailed service scope definition
- SLA & performance metrics alignment
- Rules of engagement & escalation paths
- Formal Statement of Work delivery
Phase 3
Onboarding Process
TraDuotech team shadows your operations for 2-3 weeks (2-3 hours/day), learning your products, services, communication systems, and internal processes to ensure seamless support delivery.
- Product & service deep-dive training
- System access & tool familiarization
- Process observation & documentation
- Knowledge transfer sessions (2-3 hours/day for 2-3 weeks)
Deliverables
- • Trained Support Team
- • Knowledge Base Documentation
- • Process Runbooks
- • Onboarding Completion Report
Deliverables
- • Live Support Operations
- • Regular Performance Reports
- • SLA Compliance Tracking
- • Continuous Optimization
Phase 4
Service Delivery
We take full ownership or integrate with your team, delivering human-touch support with technology assistance where it makes sense. Humans remain in the loop at each critical point to ensure quality and customer satisfaction.
- Full ownership or integrated support model
- Human-touch at every critical touchpoint
- Technology assistance for efficiency
- Continuous improvement & optimization
Ready to start your journey?
Book a free 30-minute discovery call to discuss your goals and see how our proven process can help you achieve them.
Book Free Discovery Call